Delivery & Returns

Despite COVID-19, we are still shipping as usual but we understand some courier services are experiencing delays.

EU Customers

EU orders placed after mid July will be shipped from our European warehouse. All orders include local VAT. We recommend you visit our FAQ here to learn more. 

US Customer

No duty or tax will be paid on arrival in the US.

Shipping services:

UK
DHL Express (DDP) 1-2 days: €16.95
DHL Standard (DDP) 2-4 days: Free

EUROPE*
DHL Express 1-2 days: €15
DHL 
Standard 2-3 days (Free over €100) €10

EUROPE 2
DHL Express 2-3 days: €15
DHL Standard 4-5 days (Free over €100) €10

USA
DHL Standard 4-5 days: Free
DHL Express 1-3 days: €16.95

REST OF THE WORLD
DHL Standard 4-5 days: €20
DHL Express 2-4 days: €25

We endeavour to ship all orders within one working day – cut off 1PM GMT, however during busier periods it may take longer. Delivery times are estimates only.

Returns

All UK returns are free of charge. We will provide a full refund or exchange for any item(s) excluding masks within 60 days from the date your order is delivered. Please ensure items are unworn, unused, unwashed and still in their original packaging with tags. Please view our Returns page for more information. Please note: we are unable to ship any orders to Russia.

Please note that due to safety and hygiene reasons, we will not be accepting refunds or exchanges for any masks orders. Swimwear must be tried on over underwear for hygiene reasons but is still eligible for return or exchange. If you would like to cancel your order, please get in touch with our customer service at support@lestrangelondon.com. 

*Belgium, Denmark, Germany, Luxembourg, Netherlands.