Delivery & Returns

Despite COVID-19, we are still shipping as usual but we understand some courier services are experiencing delays.

EU Customers

Due to Brexit, EU customers may experience a delay in receiving orders. From 1 January 2020, EU orders will be shipped including VAT and delivered duty paid (DDP), so you will not need to pay VAT at the border. We recommend you visit our FAQs here to learn more. 

US Customer

No duty or tax will be paid on arrival in the US.

Shipping services:

UK
Royal Mail 1-3 Days: Free (excluding masks)
DHL Next working day - order pre 1pm: €7.50

EUROPE
DHL Express (DDP) 1-2 days: €15

EUROPE 2 (Norway and Switzerland)
DHL Express (DDP) 1-2 days: €15

USA
DHL Standard 4-5 days: Free
DHL Express 1-3 days: €16.95

REST OF THE WORLD
DHL Standard 4-5 days: €20
DHL Express 2-4 days: €25

We endeavour to ship all orders within one working day – cut off 1PM GMT, however during busier periods it may take longer. Delivery times are estimates only.

Returns

All UK returns are free of charge. We will provide a full refund or exchange for any item(s) excluding masks within 60 days from the date your order is delivered. Please ensure items are unworn, unused, unwashed and still in their original packaging with tags. Please view our Returns page for more information. Please note: we are unable to ship any orders to Russia.

Please note that due to safety and hygiene reasons, we will not be accepting refunds or exchanges for any masks orders. Swimwear must be tried on over underwear for hygiene reasons but is still eligible for return or exchange. If you would like to cancel your order, please get in touch with our customer service at support@lestrangelondon.com.