ThriftBag
Despite COVID-19, we are still shipping as usual but we understand some courier services are experiencing delays.
EU Customers
Due to Brexit, EU customers may experience a delay in receiving orders. From 1 January 2020, EU orders will be shipped including VAT and delivered duty paid (DDP), so you will not need to pay VAT at the border. We recommend you visit our FAQs here to learn more.
US Customer
No duty or tax will be paid on arrival in the US.
Shipping services:
UK
Royal Mail 1-3 Days: Free (excluding masks)
DHL Next working day - order pre 1pm: €7.50
EUROPE
DHL Express (DDP) 1-2 days: €15
EUROPE 2 (Norway and Switzerland)
DHL Express (DDP) 1-2 days: €15
USA
DHL Standard 4-5 days: Free
DHL Express 1-3 days: €16.95
REST OF THE WORLD
DHL Standard 4-5 days: €20
DHL Express 2-4 days: €25
We endeavour to ship all orders within one working day – cut off 1PM GMT, however during busier periods it may take longer. Delivery times are estimates only.
Returns
All UK returns are free of charge. We will provide a full refund or exchange for any item(s) excluding masks within 60 days from the date your order is delivered. Please ensure items are unworn, unused, unwashed and still in their original packaging with tags. Please view our Returns page for more information. Please note: we are unable to ship any orders to Russia.
Please note that due to safety and hygiene reasons, we will not be accepting refunds or exchanges for any masks orders. Swimwear must be tried on over underwear for hygiene reasons but is still eligible for return or exchange. If you would like to cancel your order, please get in touch with our customer service at support@lestrangelondon.com.
Add a Thrift+ bag to your order
We’ve teamed up with Thrift+ to help lengthen the life of your garments by giving them a new home. Send your unused garments in to Thrift+ and they will resell them and give the funds to your favourite charity. Simply add this item to your basket and follow the instructions in our emails. As a thank you, we’ll offer you £10 off your next order.
EXPRESS DELIVERY
Free rapid delivery available worldwide
HASSLE-FREE RETURNS
60 day extended return policy with free UK return label or return in-store
1 YEAR GUARANTEE
We will replace or repair any item with a fault